Boards Navigating AI Customer Service Innovations

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Discover how Air Canada's chatbot case illuminates the governance challenges and legal responsibilities of AI in customer service. This article outlines crucial strategies for ensuring AI tools align with ethical standards and legal compliance, as board members navigate the delicate balance between leveraging AI for efficiency and managing misinformation risks. Dive into proactive governance measures that can safeguard your company's reputation and financial health—read today for insightful guidance on navigating AI's complexities in the boardroom. #CorporateGovernance #AIinBusiness #BoardMembers #RiskManagement #EthicalAI #smartboardgovernance #theAIRevolution